Navigating Your River Cruise Journey

With so many operators offering different river cruises for various destinations, you might be quite overwhelmed with the process of booking your perfect river cruise itinerary.

Embarking on a river cruise is an experience that should be seamless and enjoyable from the moment you start planning to the moment you reflect on your journey. Understanding the level of support you can expect before, during, and after your river cruise is crucial.

Here’s how we ensure that your river cruise experience is smooth, enjoyable, and hassle-free at every stage.

Personalised Support During the Booking Process

Tailored Recommendations and Booking Management

The bulk of our support is concentrated in the initial booking phase. This is where we delve deep into the specifics of your travel – from selecting dates, choosing the perfect cabin, to finding the right route that aligns with your desires. Our goal is to ensure you fully understand what you are booking, including what’s included in the tour, and that it meets your expectations and requirements.

A Collaborative Approach to Planning

We believe in a collaborative planning process. It’s not just about suggesting options; it’s about discussing and aligning those options with what you envision for your cruise.

This involves an open dialogue where your preferences, interests, and expectations take centre stage.

Administrative and Logistical Support Pre-Departure

Managing Documentation

Once your booking is confirmed, our administration team takes over to manage and support the documentation process. This includes handling invoices from the supplier and ensuring all your travel documents are accurate and dispatched to you timely.

Attention to Detail

We pay close attention to the details – verifying that all aspects of your booking are correctly reflected in the documentation, including names and other essential information. We understand that peace of mind comes from knowing that every detail has been meticulously handled.

Ongoing Communication and Support

Accessible and Continuous Contact

Throughout your pre-travel phase, you have continuous access to your travel consultant. Whether you have questions, concerns, or need to make changes to your booking, we are just a call or email away. This consistent line of communication is vital to ensure that you feel fully supported at every stage.

Post-Cruise Follow-Up

Checking In After Your Journey

Our support doesn’t end when your cruise does. We make it a point to follow up with you after your return. This is not just to ensure that everything went as planned, but also to gather feedback and insights. Any minor issues or suggestions are taken seriously, helping us to refine our services further.

Gathering Intelligence for Continuous Improvement

This post-cruise check-in also serves as an intelligence-gathering exercise. We want to ensure that the holiday experience aligns with our expectations and standards. Your enjoyment and satisfaction are key indicators of our success.

Conclusion

From the moment you start thinking about a river cruise to the moment you start reminiscing about it, we are here to support you. Our approach is to provide comprehensive, personalised support that addresses every aspect of your journey. We’re committed not just to meeting your expectations but exceeding them, ensuring that your river cruise adventure is as memorable and fulfilling as you dreamed it would be.

If you’d like to discuss your ideal river cruise with us or would like us to answer any of your questions related to river cruising, please call (0800 471 4754) or send us an email.